Refund policy

PEARL & POTION — RETURNS POLICY

1. OVERVIEW

This Returns Policy outlines the terms and conditions for returning products purchased from Pearl & Potion. By placing an order through our online store, you acknowledge and agree to the terms of this policy.

2. RETURN PERIOD

You may request a return for eligible items within 14 days from the date of delivery. The return period expires 14 days after you receive your order.

3. ELIGIBILITY FOR RETURNS

To be eligible for a return, items must be:

·      In the same condition as received

·      Unopened, unused, and in original packaging

·      Accompanied by the original receipt or proof of purchase

4. NON-RETURNABLE ITEMS

Due to health and safety regulations, the following items cannot be returned:

·      Supplements, powders, teas, or other consumable goods

·      Custom-blended herbal formulas

·      Gift cards

Unfortunately, we cannot accept returns on clearance or sale items 

5. RETURN PROCESS

To initiate a return:

1.    Contact us via our website Contact Form within the 14-day return period

2.    Provide your order number and reason for return.

3.    Once reviewed, we will notify you of approval or rejection and provide return instructions.

4.    Items must be returned using the method we specify, at your own expense unless otherwise required by law.

6. REFUNDS

·      Approved refunds will be issued to the original payment method.

·      Return shipping costs are the customer's responsibility.

·      Refunds will be processed within 14 days of receiving the returned item in acceptable, resalable condition.

Please note: Shipping fees from the original order are non-refundable unless required under Australian Consumer Law.

7. EXCHANGES

We do not currently offer direct exchanges. If you need a different product, please return the original item (if eligible) and place a new order.

8. DAMAGED OR FAULTY GOODS

If you receive a product that is damaged, faulty, or incorrect, please contact us immediately with photos. We will work with you to resolve the issue in accordance with Australian Consumer Law.

9. CHANGE OF MIND RETURNS

Change-of-mind returns are accepted only if the item meets the eligibility requirements outlined in Section 3. Consumable goods and custom herbal blends are strictly non-returnable.

10. AUSTRALIAN CONSUMER LAW

Nothing in this Returns Policy excludes or limits the rights you have under the Australian Consumer Law (ACL).

Our goods come with guarantees that cannot be excluded. You may be entitled to a refund or replacement for a major failure, or compensation for any other reasonably foreseeable loss or damage. If the product fails to be of acceptable quality and the failure is not major, you are entitled to a repair or replacement.

11. AMENDMENTS

Pearl & Potion reserves the right to amend or update this Returns Policy at any time without prior notice. Any changes become effective immediately upon being posted to our website. Continued use of our online store indicates acceptance of the revised policy.